Effective Date: August 16, 2026
SMART ROOMZ USA (“SMART ROOMZ USA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, inquire about rooms, communicate with us, schedule an appointment, speak with our representatives or automated assistants, or participate in our SMS messaging program.
By using our website or providing information to SMART ROOMZ USA, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information you voluntarily provide to us, including:
- First and last name
- Email address
- Phone or mobile number
- Preferred area or room location
- Desired move-in date or timeframe
- Number of intended occupants
- Appointment information
- Employment or income-related information voluntarily provided during the inquiry process
- Information provided during calls, text messages, website inquiries, forms, or other communications
- Other information you choose to provide to SMART ROOMZ USA
We may also automatically collect certain technical information when you use our website, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Referral source
- Approximate location based on IP address
- Cookies and similar technologies
- General website activity and usage information
2. How We Use Your Information
SMART ROOMZ USA may use personal information to:
- Respond to room inquiries
- Provide information about our services
- Discuss general room availability and pricing
- Understand the area or type of room you are looking for
- Schedule and manage office appointments
- Confirm appointments
- Send appointment reminders
- Provide requested room-related information
- Provide customer service
- Maintain customer and prospect records
- Communicate regarding an existing inquiry
- Improve our services, website, and customer experience
- Maintain security and prevent fraud or misuse
- Comply with applicable legal and regulatory requirements
Providing information to SMART ROOMZ USA does not guarantee room availability, rental approval, pricing, or acceptance of any application.
3. SMS and Text Messaging
Customers who provide appropriate consent may receive text messages from SMART ROOMZ USA.
SMS messages may include:
- Room inquiry communications
- Information requested by the customer
- Appointment confirmations
- Appointment reminders
- Customer-service communications
- Follow-up relating to an existing room inquiry
- Other service-related communications the customer has agreed to receive
Message frequency varies.
Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP.
For assistance, reply HELP or contact SMART ROOMZ USA using the information at the bottom of this Privacy Policy.
Consent to receive SMS messages is not a condition of purchasing, renting, or obtaining services from SMART ROOMZ USA.
4. SMS Consent and Mobile Information
SMART ROOMZ USA takes the privacy of mobile information and SMS consent seriously.
Mobile information, mobile phone numbers, SMS opt-in data, and SMS consent will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
SMS opt-in consent is provided specifically to SMART ROOMZ USA and is not treated as consent for unrelated businesses to send marketing or promotional messages.
We may use service providers that help us operate our communications, telephone, messaging, scheduling, customer relationship management, website hosting, or customer-support systems.
These service providers may process mobile information only as necessary to provide services on behalf of SMART ROOMZ USA and are not permitted to use SMS opt-in information for their own marketing or promotional purposes.
All categories of information sharing described in this Privacy Policy exclude text-messaging originator opt-in data and consent where sharing would be for third-party or affiliate marketing or promotional purposes.
5. How Customers Consent to SMS Messages
SMART ROOMZ USA may obtain SMS consent verbally during a telephone conversation or through another lawful opt-in method clearly presented to the customer.
During verbal enrollment, the customer may be informed that SMART ROOMZ USA can send text messages relating to:
- Their room inquiry
- Requested information
- Appointment confirmations
- Appointment reminders
- Customer-service communications
Before enrollment, customers are informed that:
- Message frequency varies
- Message and data rates may apply
- Reply STOP to opt out
- Reply HELP for assistance
The customer must provide affirmative consent before being enrolled in the applicable SMS messaging program.
Customers who do not consent to SMS messaging may still communicate with SMART ROOMZ USA through other available channels.
6. How We Share Personal Information
SMART ROOMZ USA may share personal information with service providers that assist us with legitimate business operations, including:
- Website hosting
- Customer relationship management
- Telephone services
- Voice and automated communication systems
- SMS delivery
- Email delivery
- Appointment scheduling
- Data storage
- Customer support
- Analytics
- Security
- Business administration
These providers may process information only as necessary to perform services for SMART ROOMZ USA.
We may also disclose information when reasonably necessary to:
- Comply with applicable law or legal process
- Respond to valid government requests
- Protect the rights or safety of SMART ROOMZ USA, our customers, or others
- Prevent fraud, misuse, or security threats
- Enforce applicable agreements
Again, mobile numbers, SMS opt-in information, and SMS consent are not sold or shared with third parties or affiliates for their marketing or promotional purposes.
7. Automated and AI-Assisted Communications
SMART ROOMZ USA may use automated or AI-assisted technology to help:
- Answer telephone calls
- Make permitted follow-up calls
- Respond to customer inquiries
- Provide general information
- Collect information relevant to a room inquiry
- Check appointment availability
- Schedule appointments
- Support customer-service operations
Automated systems may not correctly interpret every statement.
Customers should verify important information when necessary and may request additional assistance from SMART ROOMZ USA.
Automated systems are not intended to make legal determinations or replace final decisions or agreements between SMART ROOMZ USA and a customer.
8. Telephone Calls and Recordings
Where permitted by applicable law, telephone calls may be monitored or recorded for purposes including:
- Customer service
- Training
- Quality assurance
- Security
- Troubleshooting
- Business operations
We encourage customers not to provide highly sensitive information through automated communications unless requested through an appropriate process.
9. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Operate website functionality
- Remember preferences
- Understand website usage
- Improve website performance
- Support analytics and security
You may be able to control cookies through your browser or device settings.
Disabling certain cookies may affect website functionality.
10. Data Security
SMART ROOMZ USA uses reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no website, internet transmission, electronic storage system, telephone system, or messaging system can be guaranteed to be completely secure.
11. Data Retention
We may retain information for as long as reasonably necessary to:
- Respond to customer inquiries
- Maintain customer and prospect records
- Manage appointments
- Provide requested services
- Maintain business records
- Resolve disputes
- Protect our legal rights
- Comply with applicable legal requirements
Information that is no longer required may be deleted, anonymized, or retained as permitted or required by law.
12. Your Communication Choices
You may contact SMART ROOMZ USA if you believe information we maintain about you should be corrected or updated.
For SMS communications:
- Reply STOP to unsubscribe
- Reply HELP for assistance
After an SMS opt-out request is processed, you may receive a final confirmation message.
Opting out of SMS communications does not prevent SMART ROOMZ USA from responding to communications that you initiate through another channel.
13. Third-Party Websites and Services
Our website or communications may contain links to third-party websites or services.
SMART ROOMZ USA is not responsible for the privacy practices, security, or content of independent third-party websites.
We encourage users to review the privacy practices of third-party services they use.
14. Changes to This Privacy Policy
SMART ROOMZ USA may update this Privacy Policy from time to time.
When changes are made, we may update the Effective Date shown at the top of this page.
We encourage visitors to review this Privacy Policy periodically.
15. Contact SMART ROOMZ USA
If you have questions about this Privacy Policy, your personal information, or SMART ROOMZ USA communications, contact us:
SMART ROOMZ USA
844 Ralph David Abernathy Boulevard
Atlanta, GA 30310
United States
Email: smartroomzusa@gmail.com
Phone: +1 (678) 798-8634
For SMS assistance, reply HELP.
To stop SMS messages, reply STOP.